At BootHaven Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review the details below to understand how to proceed.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unworn, unused, and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of receiving the item.

Note: Due to hygiene and safety reasons, certain items such as Steel Toe Boots and Steel Toe Cowboy Boots are non-returnable unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and reason for return/exchange. Use the template below to ensure all necessary information is included.
  2. Wait for Approval: Our team will review your request and provide a Return Authorization Number (RAN) and instructions for shipping the item back.
  3. Ship the Item: Pack the item securely and include the RAN in the package. Ship it to the address provided in the instructions.
  4. Receive Refund or Exchange: Once we receive and inspect the item, we will process your refund or send out the replacement.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear BootHaven Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for [Product Name and Size/Color]]

Please let me know the next steps. Thank you!

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once your return is approved and processed, your refund will be issued to the original payment method within 5-7 business days. For exchanges, the replacement item will be shipped as soon as possible, typically within 1-2 business days after approval.

Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. For exchanges, we will cover the shipping cost of the replacement item.

Contact Us

If you have any questions about our Returns & Exchanges policy, feel free to reach out to us at [email protected] or call us at [Insert Phone Number].

Thank you for shopping with BootHaven Store. We appreciate your trust and are committed to providing you with the best possible service.